These policies will aid users determine how Optimus Platform Services LLC (“OPS”) fulfills orders for Lead Appointments and Platform Services. Note: This policy does not apply to contracts signed directly with our installer or financier partners.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Wyoming. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
At OPS, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for items or services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund.
At OPS, we sell digital marketing and platform services. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests.
Refunds or replacement credits are available in the following circumstances: In the case of Digital Marketing Services, the following reasons are eligible for replacement credits:
OR
In the case of SAAS or other Platform Services:
We offer a 7-day money-back guarantee for new users. If you are not satisfied with our service, contact us within 7 days of your initial purchase for a full refund.
After this initial period, no refunds will be issued, including for:
Downtime or service interruptions
Accidental purchases
Unused time on a subscription
Refunds are not provided for renewals of monthly or annual subscriptions unless required by law.
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
If after repeated attempts by OPS to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to OPS’s requests and such continues for a period of thirty (30) days, the project will, at the option of OPS, be abandoned, whereupon OPS may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original Work Order / Contract / Stripe Invoice, wherever applicable.
The following are to note:
If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to support@optimusplatform.services stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.
Service Contact Details For enquiries or comments regarding this Policy, customers may visit: https://optimusplatform.services/contact